I paid for an upgrade but I haven't received it yet.

How did you pay?
Did you pay with PayPal, Secure Credit Card (VoicePay,) PayByCash, ClickAndBuy, Cherry Credits, Game Card, SMS or Postal Mail?

Secure Credit Card (Ultimate Pay)
If you paid with our Secure Credit Card system (Ultimate Pay,) here is what you need to do. First, please check the email you received after you made your payment and retrieve your transaction ID number.

After you have your VoicePay transaction ID, you will also need your Account User Name, Character Name, Character ID Number, and the email address that is associated with your AdventureQuest Worlds account.

In the comments section of the email, please write:
Account User Name
Character Name
Character ID Number
Ultmimate Pay Transaction ID or Invoice ID (these are case sensitive, so COPY and PASTE this information)

Make sure you Copy and Paste your Ultimate Pay transaction id. They are case-sensitive.

Postal Mail-in
Mail is completely dependant on the post office. Inside the U.S. normally takes up to two weeks; international mail is generally three to four weeks (In one severe case it actually took the letter twelve weeks). Your character will be upgraded once we receive your letter and process it. Then we will send you an email confirmation to let you know. Remember, even after your letter arrives, it has to be processed.

Please keep in mind, we are not responsible for items lost in the mail and we have no control over how long it takes a letter to arrive. Mail-ins are processed Monday through Friday, except on holidays.

PayByCash
If you paid by PayByCash, you need to contact their customer service. Please send them an email .

If you paid by PayByCash and you were upgraded for a while, and now you are no longer upgraded, likely there was a problem with your payment. You will have to contact PayByCash's customer service about this issue. Please send them an email .

PayPal
If you paid by PayPal, here is what you need to do. First, please get your PayPal transaction ID number or receipt ID number. To do this, you need to look at your PayPal email confirmation, or contact PayPal's customer service by visiting this page. If you are inside the USA you can try to reach PayPal at 1-888-221-1161, which is a US number.

After you have your PayPal transaction ID, you will also need your Account User Name, and the email address that is associated with your MechQuest account.

In the comments section of the email, please write:
Account User Name
Email Address
Character ID Number
PayPal Transaction ID or Receipt ID (these are case sensitive, so COPY and PASTE this information)

A PayPal Transaction ID Number looks like:
Web Accept Payment Received (ID # 22U3455466459621F)
A PayPal Receipt ID Number looks like: Receipt ID: 0123-9876-4051-2610

Make sure you Copy and Paste your PayPal transaction id. They are case-sensitive.

If you choose to pay with a payment option where PayPal has to wait for the payment to clear, such as with an echeck , you will be upgraded only after the payment has cleared.

If you paid with echeck, check to see when your payment is scheduled to clear before contacting us.

Cherry Credits
If you paid with Cherry Credits, here is what you need to do.You need to provide us with:

In the comments section of the email, please write:
Account User Name
Character ID Number
Cherry Credits Transaction ID

ClickAndBuy
If you paid with ClickAndBuy, here is what you need to do.You need to provide us with:

In the comments section of the email, please write:
Account User Name
Character ID Number
ClickAndBuy Customer Reference Number
Email Address Used to pay with ClickAndBuy
Transaction ID Number

Game Card
If you paid with a Game Upgrade Card, here is what you need to do.You need to provide us with:

In the comments section of the email, please write:
Account User Name
Character ID Number
Game Card Pin Number
Name of the store you purchased it from
Location of the store

SMS
If you paid via SMS, please visit our SMS troubleshooting site here.

Click here to email us about your payment .

Back to Help