How can my account be hacked/compromised?

Having your account hacked/compromised is no fun, especially if it's an account you worked hard on. How exactly does an account get hacked/compromised? Mostly it is due to a bad player decison, as there is no way for someone to gain access to your account via our site. Our game is entriely run by Flash, and there is no way to gain personal information via Flash.

-Did you give your password to someone?

This is the number one way an account is hacked/compromised. You should NEVER give your password out to anyone. No real Staff member or moderator will ever ask for your password. As long as you keep your password secure and difficult to guess, your account will be safe.

-Did you give out your email's password?

If you gave out your password to the email address associated with your account, then that person not only has access to your AQWorlds account, but to your email and anything else online that uses your email. You should change your email password immediately and if you can't, you should contact your email provider. Never give out your email password or any personal information over the internet!

-Did you share your account?

We do not allow players to share, trade or give away accounts. If you share an account with someone, this significantly lessens the safety and security of your account. It is free to create an account, so there is no reason why you shouldn't have your very own account. If you did give out your password or share an account, please change your password immediately and do not share that account again.

-Do you use a public computer and someone saw your password?

You can play our game on any computer, anywhere in the world. This means you can also play on public computers such as at school, work, at a library, internet cafe, etc. We recommend that it is not best to play on a public computer, but if this is your only option, you need to be extra careful to keep your account safe. Please make sure to always login to your account when no one is watching, so they do not see your password. Also, when you are finished playing, please log out completely and close your browser. NEVER save your user name and password on a public computer.

-Did you enter your password on a site that is not an Artix Entertainment/Battleon site?

There are a lot of dishonest scammers that exist. Many of them will try and get you to enter your user name and password on a site that is not an Artix Entertainment/Battleon site. You should NEVER enter your user name and password on any other site that does not belong to Artix Entertainment/Battleon. If you do, then your account will be compromised and you should change your password immediately. If you do come across a scammer site, someone tells you about one, or you are unsure about a site, please contact us here so we can get them shut down.

-Did you use any 3rd party software such as a hacking program or trainer?

We do not allow our players to use any kind of 3rd party software, trainers or hacking/cheating programs to play our games. If you have one installed on your computer, your computer and account may be compromised. This also makes your computer vunerable to viruses.

-Did you accidentally download a virus or keylogger?

If you accidentally downloaded a virus or keylogger from another site, chat client or email, you should scan your computer with anti-virus software immediately. A keylogger can log your password to any game accounts, emails, etc. Please note, you cannot get any kind of virus or keylogger from AQWorlds as we are a browser based game that requires no downloads or installs.

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