What do I do to get my account back if I disputed payments with you?

If you disputed payments with us in the past or received refunds for payments and your account was disabled because of this, and you want your account back here is what you have to do.

If you have payments in all of our games, your certified money order must include all games. You cannot get your account back without paying for everything that you disputed, plus the fee. We were charged this fee when you disputed the payments.

Please note, there is a different chargeback fee depending on what payment method you used. For PayPal/PayPalPro/ClickandBuy, their chargeback fee is $10. For Ultimate Pay, their chargeback fee is $12.

1. Total up the number of payments that you made to us.

Example:
$24.95, $49.95, $19.95, $9.95

2. Add a $10 or $12 fee per transaction.

Example:
$24.95+$10.00 (or $12), $49.95+10.00 (or $12), $19.95+$10.00 (or $12) , $9.95+10.00 (or $12) = $144.80 (or $152.80)

3. Get a certified money order for the total.

Example:
$144.80 (or $152.80)

4. Mail it to:

Artix Entertainment, LLC
Attn: Nythera or Zazul
Disputed Payments Account Recovery
P.O. Box 2005
Land O' Lakes, Florida 34639

5. Be sure to print a copy of this page and include:

Account User Name
Email Address
Character ID Number
Game Name

PLEASE NOTE: If you disputed a payment by mistake, you can contact UltimatePay or ClickandBuy and see if you can get the chargeback retracted or lifted. If you do, you will have to email us confirmation of this and it will have to be verified on our end before your game account is reinstated.

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