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How to recover your Account!
95% of all account 'hackings' are not true hackings. They occur because a player has given their password out to a 'friend,' who then takes advantage of that information. Players do this because the 'friend' has promised them in-game items or gold or Adventure Coins. We have no control over what information you give to another player, but you do. Remember, we do not allow people to share, trade or give away accounts.
1. Ways to Obtain your Hacked/Stolen/Lost account (For Members)
2. Ways to Obtain your Hacked/Stolen/Lost account (For Non-Members)
3. Ways to Obtain your Password
4. Ways to Prevent Your Account from being Hacked/Stolen/Lost
5. Frequently Asked Questions
1. How to Obtain your Hacked/Stolen/Lost Account (for Members)
It is really easy for members to recover their account. Since you paid for your account, all you need is your proof of payment!
- Step One
Find your Payment Confirmation Email. This email contains your transaction id. The transaction id is very important.
- Step Two
Know your Payment Method and your email address from payment.
- Step Three
Get your account back.
For members, the fastest way to get your account back is to use the Automated Recovery page with your transaction id.
- Choose the game AdventureQuestWorlds
- Put in your AQW account name
- AQW Account Email Address from sign-up or from your upgrade payment
- Choose your payment method
- Put in your transaction id
- Enter the code found in the picture
- Click on Recover Account Password
Note: SMS AdventureCoin payments are not proof of purchase for Recoverying Accounts
If you put in your information correctly, you will receive your reset password. Once you have that, immediately log into your account and change your password and email addresss if necessary. Then refer to the 'Ways to Prevent Your Account from being Hacked/Stolen/Lost' section.
Note: If you were unable to find the information required to use the automated recovery, please refer to #2 Ways to Re-obtain your Hacked/Stolen/Lost account (For Non-Members).
Note: If the Automed Recovery system does not work for you, please try method #2 listed below.
2. Ways to Re-obtain your Hacked/Stolen/Lost account (For Non-Members)
If you are a member and unable to find the information above in #1, please try this method to get your account back.
Information needed:
Account Name
Account Email Address that you used for sign-up
1. Go to the Webform for recovering your account: Account Hacked/Stolen/Lost Webform
2. Enter your Account User Name and your email address from sign-up.
3. Choose payment type or put Free Player if you are a non-member.
4. Put in if your account was Hacked/Lost/Stolen or if you gave your password to someone. Do not put the hacker's email in there. Only put your email address.
After you submit the web form email to us, it can take up to 3 business days to receive a response. Do not send another email unless it has been 4 business days. Sending multiple emails will not get you help any faster.
When your account has been reset, we will send you an email to the email address you put into the web form.
3. Ways to Re-obtain your Password
If you have lost your password, use the Lost Password Page to recover your password.
Make sure you check your spam folder or junk folder! Hotmail and Yahoo email addresses often have our Lost Password emails go into their spam/junk folder. So if you use the page and don't see your Lost Password email within a few minutes, check your junk/spam folder.
4. Ways to Prevent Your Account from being Hacked/Stolen/Lost
- Do not give out your password to anyone!
- Do not fall for scams such as:
I'll give you a free upgrade.
Who wants a verified Guardian/Dragonlord/StarCaptain on their account?
Want to Trade Accounts?
Who wants Free AdventureCoins
- Report any user who asks for your password or who uses scams the ones above. Just type /report playername.
- Use a password that is at least 8 characters long that is alpha-numeric and case sensitive and that is something difficult to guess. Don't use a password such as qwerty, god, dog, mom, etc.
- Do not leave yourself logged in on a public computer such as at a school or a library.
- Do not save your user name and password on a public computer.
5. Frequently Asked questions
Q. What if I gave out my password and I lost all my items? Will I get them back?
A. Unfortunately, we do not have a system in place to allow us to replace items lost due to hacking/stolen/lost accounts. You will have to earn those items again.
Q: What if I am a member and don’t have my account Transaction Id? Can I still get my account back?
A: Yes! Refer to 2. Ways to Re-obtain your Hacked/Stolen/Lost account (For Non-Members)
Q: What if it is a staff member asking me for my password?
A: Staff members NEVER ask for your password.
Q: Should I ever share my password?
A: NEVER share your password with anyone!
Q: Is it ok to share my account with a friend/sibling/relative?
A: No! We do not allow people to share, trade, buy, sell or give away accounts. This is a direct violation of our Rules.
Q: I emailed Artix to get my account back but haven't heard back. What do I do?
A: Submit the webform email once more.
Q: Has my financial information been compromised since my account was hacked?
A: No. Artix Entertainment does not store or retain your payment information since we use third party services such as PayPal and ClickAndBuy for payment. Your financial information is not compromised if your player account is compromised.
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